Policies and Procedures

Policies and Procedures


1. Unless otherwise specified, our proposals include all aspects of the job including material, labor, debris removal, permits, and insurance.
2. All materials are guaranteed to be as specified.
3. Project will be completed in a workmanlike manner according to standard practices.
4. Any alteration or deviation from job specifications may require additional charges.
5. All employees are covered by Workers Compensation insurance, liability insurance, and auto insurance. Copies of policies are available upon request.
6. All materials are installed in accordance to manufacturer specifications.
7. Residential jobs are to be paid for upon completion. No down payment is required.
8. Debris will be removed from the jobsite in a dump truck provided by Deer Park Roofing, Inc.
Dump truck
9. Precautions are taken to protect landscaping and all other areas of the jobsite.
10. Jobsites are thoroughly cleaned each day before departure and upon completion. Commercial magnets are used to remove nails and other debris from lawn.
11. All metal installed by Deer Park Roofing, Inc., including flashings and chimney metal, are soldered.
12. Any exposed nail heads are sealed with 100% silicone caulk.
13. Due to price volatility with asphalt based roofing products and polyisocyanurate insulation, proposals are valid for a period of 30 days.
14. Valley metal is .029 gauge and contains a maintenance free baked on enamel finish.
15. Gutters are hung with hinged gutter screws – not spikes, fastened directly to the rafter ends.
16. Five inch gutters are .029 gauge aluminum. Six inch gutters are .032 gauge aluminum.
17. Plumbing vent flashings have a neoprene seal and are maintenance free.
18. Payments accepted are personal check, cash, and Visa/Mastercard. Credit card payments will be assessed a 2% charge.
19. Accounts that are over 30 days late will be charged a 1.5% service charge or a $35 late fee.
20. Minimum repair price for all new customers in $175.00.
News & Resources

Roof Coatings

Roof Coatings: The Ultimate Roofing Solution?

Roof Coatings: The Ultimate Roofing Solution? There are a lot of misconceptions when it comes to roof coatings. Some people think that roof coatings are a layer of paint to make your roof look new, others think it’s a temporary…

Installed Counter Flashing before solder

Roof Flashing: different types, how to install them, and when you should replace them

If we look at a pie chart of our monthly service requests in Louisville Ky, leaks at roof flashings are the biggest piece of the pie.  A poorly installed flashing repair compromises the integrity of the roof.  At Deer Park…

Seamless gutters

10 Components of a Successful Gutter System

Gutters and Downspouts are designed to drain rainwater away from your home or building without causing damage to your foundation, basement, landscaping, or other building materials.  An effective gutter and downspout system includes a number of different accessories, including splash…

Roof Replacement Considerations

5 Things to Consider When Replacing the Roof on Your Home Advancements in the residential roofing market have made replacing a roof a once-in-a-lifetime event for many homeowners. Purchasing a new roof is one of the most important home improvements…

metal thermal movement

Understanding Thermal Movement

Understanding thermal movement in residential metal roof systems is key to long-term performance Roofing contractors often are amazed at the time-tested craftsmanship of sheet-metal systems that are removed from historical structures. It’s not uncommon for some of these systems to…

ice dam gutters

Ice Dams

Several factors contributed to problem roofing area in the photo below. Even though the shingles were in good condition and installed properly, leaks were occurring in the winter months due to ice dams. To remedy the situation, the homeowner installed…